Order Delivery Information
Shipping Policy
Order Delivery Information
Processing Time
Most orders with confirmed payment are processed and shipped within five business days.
Once dispatched from the fulfillment location, delivery normally requires 10–20 business days, depending on destination and carrier performance.
Estimated transit may change due to:
• Customs clearance or inspection procedures
• Delays within transportation networks
• Weather events or logistics-related issues
Thank you for your understanding during delays outside our control.
Shipment Tracking
Tracking details will be emailed after dispatch.
Customers may check shipment progress through standard tracking platforms.
Email: service@caliviia.com
Shipping Rate
Each order includes a flat international shipping charge of $2.99 USD.
Worldwide Shipping
Delivery is currently available to many countries and regions.
If a delivery destination is unavailable, customer care will assist with possible options.
Email: service@caliviia.com
Updating Shipping Details
Shipping address updates must be received before 11:00 PM (PDT, GMT -7) on the order date.
Once fulfillment starts, address changes may not be possible.
Email: service@caliviia.com
Alternative Shipping Address
Customers may select a delivery address different from the billing address used for payment.
Fulfillment Schedule
Orders are processed only on business days, Monday through Friday, excluding public holidays.
Orders submitted on weekends are usually processed on the next business day.
Warehouse and Production Fulfillment
Depending on available inventory, products may ship from regional warehouses or directly from manufacturing facilities.
Customer Assistance
For delivery questions, shipment status, or tracking help:
Email: service@caliviia.com